Government Opens 24 Hour Business Complaint Channel to Clear Bottlenecks

JAKARTA, Investortrust.id — The Indonesian government opens a 24 hour complaint channel on Tuesday, Dec 16, 2025 in Jakarta to resolve business bottlenecks and stalled investments, as authorities move to restore confidence by guaranteeing that complaints will be handled directly across ministries and regulators.

The channel was launched by the Task Force for the Acceleration of Strategic Government Programs, known as Satgas P2SP, and is designed to capture, process, and resolve obstacles faced by companies through coordinated weekly forums involving relevant ministries and agencies.

"Today the government, through the P2SP task force, has built a debottlenecking channel that will collect, follow up, and resolve constraints and obstacles faced by businesses," Coordinating Minister for Economic Affairs Airlangga Hartarto said at a press conference in Jakarta.

Airlangga said the platform would respond quickly, in a coordinated manner, and with clear accountability, adding that businesses could access the channel at any time. "This channel can be accessed 24 hours a day by business actors," he said.

Business complaints can be submitted through lapor.satgasp2sp.go.id, with Airlangga assuring that cases would be escalated to technical ministries and agencies and monitored through routine weekly meetings until resolved.

The launch comes as mounting evidence shows how licensing overlaps and regulatory frictions continue to delay large scale investments, particularly in labor intensive and housing related sectors. The task force itself was formed by President Prabowo Subianto in October 2025 to accelerate flagship programs, unblock investment pipelines, and strengthen policy execution.

Satgas P2SP operates through three working groups, each targeting a different pressure point in government delivery. The first focuses on monitoring budget realization and safeguarding priority social programs, including conditional cash transfers, health insurance subsidies, education assistance, food aid, and the free nutritious meal program.

The second working group handles implementation acceleration and debottlenecking, covering initiatives such as graduate internships, food assistance, social cash transfers, transport fare discounts, and obstacles facing labor intensive industries.

The third working group provides regulatory support and law enforcement coordination, including finalizing rules and strengthening enforcement capacity, with one key output being Government Regulation No. 28 of 2025 on risk based business licensing.

Pressure from the property sector has underscored the urgency of the initiative. Earlier this month, the Real Estate Indonesia association warned that 314 housing projects worth Rp 34.7 trillion, equal to about $2.2 billion, remained stalled due to overlapping permits across nine ministries and agencies.

"With this level of contribution, hundreds of REI member housing projects are still stuck because of licensing overlaps," REI chairman Joko Suranto said at the association’s national meeting in Jakarta, noting that the sector supports between 14 million and 17 million jobs and links to 185 downstream industries.

Joko said property had ranked among the top four contributors to gross domestic product investment over the past five years, but regulatory delays continued to undermine its multiplier effect. He added that more than half of ongoing applications for housing related micro credit programs originated from REI members, highlighting unmet demand caused by stalled permits.

Housing Minister Maruarar Sirait said resolving these constraints required tighter coordination rather than new rules, calling for candid feedback from developers on financing, land policy, and credit access. "Developers will benefit when policies are clear, firm, and fast. Let us work together to build housing for the people," he said.

For the government, the new complaint channel is intended to function as an early warning system as well as an execution tool, allowing policymakers to detect systemic regulatory failures before they harden into investment losses. Officials said the credibility of the platform would depend on whether businesses see tangible resolutions rather than procedural responses.

By placing complaint handling under a task force reporting directly to the president, the administration is signaling that unblocking private sector activity is no longer treated as a technical issue, but as a core economic priority tied to growth, jobs, and investor trust.